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Founded in 1994 and started in 1995 on the Internet, Amazon is a US multinational company specializing in e-commerce. It’s a leader in the e-commerce industry in the world. Amazon offers many services and products online through its spread all over the world.
Reasons for Amazon’s success:
Infrastructure: Amazon has a strong infrastructure and a strong foundation for all its services. It has a specialized center for forecasting requests before ordering the customer and identifying the complementary goods for each request. It also has the algorithms for analyzing each request and the best way to connect and store it.
Customer Care: Amazon always cares about the customer and provides technical support. Good service for all customers Amazon provides customers with what is always suitable for them and always seeks to solve their problems and provide value to them through the site
Diversity: Amazon seeks to offer many of the different products each customer needs so that it provides music and a wide variety of books that can reach up to 4.7 million products from the music library and books.